Dirk Schraepen

IT Consultant

IT Support Engineer

PC Technician

IT Specialist

Download CV Contact Me
About Me

Hello! I’m Dirk Schraepen.
Your sociable and friendly Senior Support-Engineer with a passion for helping people and a proven track record of providing excellent support to clients and their users for over 10 years.

  • Age: 35
  • Residence: Belgium
  • Work Status: Available
Clients
My Services
Remote Software Support

Helping users with software issues, remotely using the support package of your choosing.

On-Site Hardware
& Software Support

Giving your users Deskside support.

IMAC/R/D Services

Preforming IMAC/R/D services for any environment.

Labelprinter Support

Configuring, cleaning, maintaining, repairing of labelprinters. & Designing labels using Bartender.

User Account Support

Account Creation/Removal, Password resets, managing permissions.

Documentation

Writing & maintaining SOP's, HWI's, Work Instructions, ...

My Skills
Languages
  • Dutch
  • English
  • German
  • French
Support
  • 1st-3rd Line Remote & On-Site User Support
  • ITSM Tools (ServiceNow, ServiceDesk Plus)
  • Remote Support
  • Hardware Support, Repair & Maintenance
  • Software Support & Troubleshooting
  • Deployment & Configuration of Software & Hardware
  • Preforming IMAC/R/D
Methodologies
  • Troubleshooting
  • Analytical Skills
  • Organizing
  • Prioritizing
  • ITIL V4 Foundation
Documentation
  • Writing and Maintaining HWI's & SOP's
  • Maintaining Documentation in SharePoint
Network Maintenance
  • Racking & Patching of Servers & Switches
  • Managing Serverroom access logs
  • Vender Liason for Network related issues
SME Networking
  • Wireless Security, Port Forwarding, MAC Filtering
  • DNS, DHCP, IP Addressing, Subnetting
  • VLANS
Backup & Recovery
  • Managing Backups using VEEAM & Hyper Backup
  • Testing & Restoring Backups
Labelprinters
  • Configuring, troubleshootinging, repairing, maintenance & deployment of Honeywell, Intermec, Datamax ’O Neill & Zebra printers
  • Designing labels & Templates using Bartender
Conferencing
  • Setting up Conferencing room equipment: Neat, Aten, Barco, Logitech
  • Setting up & Assisting Townhall meetings
Telephony
  • Configuring, Troubleshooting, Repairing, Maintenance & Deployment of ASCOM DECT & VOIP telephony
Virtualisation
  • Virtualisation using Proxmox, ESXI, VirtualBox, VMWare Workstation
Radio
  • Maintaining, Broadcasting & Troubleshooting of Carmen Broadcast Server
Resume
Experience
2025 - Present
IT Workplace Service Specialist
Organon

2022 - 2024
Mfg Site Support Lead
Organon

2021 - 2022
SPOC
Tabaknatie

2022 - Present
IT-Consultant
HCLTech

2021 - 2024
IT-Consultant
First-IT/Bravehub

2021 - 2021
RMA Assistant
Aten Infotech

2016 - 2021
IT Officer & Administration
Entiris

2015 - 2016
Logistics
Zwembad bvba

2014 - 2015
PC Technician
IT-S & Deckx Data

2012 - 2013
PC Technician
PC Warehouse

2009 - 2010
PC Technician
LB Computer Systems

Certifications
2022 - 2024
Next Generation Security Framework: Zero Trust

Privacy By Design

Computer GMP systems
GMP documentation & management

SOP Management

Computer System Validation

Information Security Fundamentals

Hazard Communication

BA4-Light
Organon

2021
ITIL 4 Foundation
Peoplecert

2013 - 2014
PC Technician

Helpdesk first-line support

Reporting & Helpdesk

Virtualisation Basics
Azertie

2010
E-LAb
IT & Multimedia

2010
Cisco IT Essentials
VDAB

2009
Company Management

Data Management

Office Administration
Regina Mundi Genk